Keep cross-platform decisions intact
Brian’s public remit spans product and technology across SeatGeek’s platforms. Earmark gives each decision a durable artifact instead of another recap to reconstruct.
SeatGeek CTO announcementPrepared for Brian Murphy · Chief Technology Officer
Turn every product decision
into work already in motion.
SeatGeek is expanding across consumer, enterprise, partner, and AI surfaces. Earmark turns the live conversation into PRDs, build-ready tickets, decision logs, and stakeholder updates — before the meeting ends.
Sprint planningLive
earmark · device-sideLive transcriptCapturing
PM: guest checkout is the blocker…
Eng: needs address validation
Design: ship behind a flag
PRD · Checkout v2Drafting
- Problem & context
- Goals / non-goals
- Requirements
- Open questions
Linear · 3 issuesSynced
EAR-128Guest checkout
EAR-129Address validation
EAR-130Feature flag
Decision logLogged
✓ Ship guest checkout first
✓ Validate via 3rd-party API
✓ Launch behind a flag
Stakeholder updateReady
Subject: Checkout v2 — plan locked
Scope, owners, and dates attached.
Shipped
PRD.md
3 Linear issues
update.eml
66M+average tickets available daily in 2024
46M+all-time app downloads as of Jan. 1, 2025
Consumer + enterpriseproduct and technology across both sides of the platform
From conversation to shipped work
Three moves, all happening live while you talk. No post-meeting cleanup.
Capture the live decision
Earmark listens device-side while product, engineering, and partner teams work through scope — with no meeting bot in the room.
Shape build-ready artifacts
Requirements, acceptance criteria, tickets, and decision logs take form while the context and tradeoffs are still fresh.
Move every audience forward
The same conversation becomes execution-ready work for builders and a concise update for stakeholders.
Walk out with the deliverable, not homework
Generic AI notetakers hand you a transcript. Earmark hands you the finished work.
Product requirement document
fan-discovery-prd.mdA structured brief that preserves the customer problem, scope, constraints, tradeoffs, and open questions discussed live.
Build-ready tickets
engineering queueTitles, descriptions, and acceptance criteria formatted for Linear or Jira — without implying which system SeatGeek uses today.
Decision log
decision-logWhat changed, why it changed, who owns the next move, and what still needs resolution across consumer and enterprise surfaces.
Stakeholder update
exec-update.emlA concise readout for product, engineering, and business partners generated from the same source conversation.
A conversation-to-execution layer for a platform in motion
SeatGeek is expanding AI discovery and connected fan experiences. This is a proposed workflow for keeping the resulting decisions and handoffs moving — not a claim about SeatGeek’s internal process.
Turn requirements into work now
Move from discussion to a PRD, acceptance criteria, and ticket-ready tasks before context fades between product and engineering.
Earmark capabilityMake distributed handoffs visible
SeatGeek engineering has written publicly about distributed collaboration and keeping milestones and decisions visible across channels.
SeatGeek ChairNerdBrief stakeholders without a second shift
Generate the update from the same meeting that created the work, so alignment does not depend on someone rewriting the conversation afterward.
Proposed Earmark workflow“Earmark transforms planning calls straight into PRDs and JIRA tickets. An indispensable PM tool that saves hours of documentation.”
Separate customer example
ServiceTitan evaluation
- 67%
- reported 5+ hours saved weekly
- 4.7/5
- average output satisfaction
Results belong to the named evaluation and are not a forecast for SeatGeek.
Read customer storiesBotless. Private by default.
Earmark captures on-device, so it works in customer calls and security-conscious meetings where a recording bot would never be allowed in the room.
- Device-side capture — no meeting bot joins the room.
- Create the artifact while the decision is still being made.
- Keep sensitive product context out of a visible attendee bot workflow.
Useful context, not another sales deck
Three direct sources for evaluating the workflow and the timing behind this page.
Customer proofProduct guideSeatGeek context
See how product teams use Earmark
Customer examples of turning planning and working sessions into useful artifacts instead of post-meeting homework.
Explore Earmark’s product workflow
See how live conversation becomes PRDs, tickets, decisions, and stakeholder-ready updates.
SeatGeek’s AI-powered discovery direction
The public launch behind this page’s timing: SeatGeek’s ChatGPT app and broader AI discovery strategy.
Leave the next product meeting with the work already moving.
Try Earmark with one real planning session. No bot joins, and the output is ready before the context goes cold.